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Frequently Asked Questions

Can I view items I want to purchase?

In many cases, if you are in Auckland we can arrange for you view items. Please contact us to arrange a viewing.

Where do the items on this site come from?

We partner with some of New Zealand’s premium wholesale furniture suppliers.

How long will it take for my items to arrive?

We aim to dispatch as soon as we can. You can expect delivery within 3-15 working days for items that are in stock. For pre-order products, deliver can take up to 12 weeks. We can give you a firmer date once your purchase has been made. And we will endeavour to get your items to you as soon as possible.

What is LayBuy?

One of our payment options is to pay by ‘LayBuy’. Pay a deposit and you will receive your goods as if you have paid in full, and pay the remainder in 6 weekly installments.

How much does shipping cost?

We are delighted to offer free shipping on all orders. For more information about our shipping, please click here.

What if I place an order and then I change my mind?

You can cancel an order within 12 hours of placing it and receive a full refund.

Can I track my order?

Yes. Once we have a tracking number for you, we will send you an email with these details. For more information about our shipping, please click here.

How long will my items take to arrive?

We aim to deliver “in stock” items within 3-5 working days. However, in some instances this can take up to 15 working day. For more information about our shipping, please click here.

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