Terms & Conditions
ABOUT THESE TERMS AND CONDITIONS
In these Terms and Conditions “we” and “us” mean Ash Road Ventures Limited and “you” means you, the customer. These Terms and Conditions together with your Order constitute the entire Contract between you and us for the supply of products for sale by us on our website (“Products”). No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email. These Terms and Conditions apply to New Zealand Sales only.
1. Order Placement:
1.1 Any order that is placed by you through this website is an offer by you to purchase product(s) for the price (including delivery, and any other charges and taxes) specified on this website at the time you placed your order or, where the price cannot be determined at the time the order is placed, then as advised by us. We reserve the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product(s), an error in the price or the description of the product as shown on this website or due to an error in your order.
2. Ordering Procedure:
2.1 Orders can be made at any time on the website. You can contact us on 021733099 between 9am to 5pm Monday – Friday, or email firstname.lastname@example.org. We will contact you during our regular business hours of Monday to Friday, 9am to 5pm to process your order.
2.2 Please do not include your credit card information in any email.
2.3 Orders begin processing upon approval and verification of credit card or PayPal information. Certain orders may require special processing because of limited quantities. You will receive email updates with regards to any “out of stock” delays. If any “out of stock” delays are unsatisfactory, you can cancel your order and request a refund of your purchase.
2.4 “Pre Order” items can take up to 12 weeks to arrive. After you order has been placed, we will attempt to give you a more accurate delivery date.
2.5 The website, and any information in emails constitute an invitation to treat and not an offer to supply products. When your order, this constitutes an offer to buy your selected items in accordance with these terms and conditions. Our acceptance of your order occurs (and the contract is formed) when the items are dispatched to you.
3.1 All goods remain the property of us until the cost of the goods and any related reasonable costs incurred by us have been paid for in ful
4. Order process
4.1 You may order items by filling in and submitting the checkout process on this website. You must provide all required information or we may not be able to process your order.
4.2 No order is deemed accepted by us until we have sent you a copy of your order. We reserve the exclusive right to accept or reject (for any reason whatsoever, and in whole or in part), and order submitted by you.
4.3 If we reject an order (or part of an order), any money paid by you in relation to the rejected part of that order shall be refunded and we shall have no further liability to you in relation to the rejected part of that order.
5.1 Prices of items and any charges and taxes displayed on this website are current at the time of issue, but may change at any time and are subject to availability. All prices shown on this website are in $NZD, and are inclusive of GST and shipping charges.
6. Delivery Information
6.1 You must provide a delivery address where deliveries can be made during normal business hours from Monday and Friday. A post office box address cannot be accepted. If there is nobody to sign for the goods when they are delivered the freight carrier will leave a missed delivery advice card in your letter box advising of the failed delivery. The goods will then be returned to their local depot and you will then need to make contact with the freight carrier directly to arrange an appropriate time for a re-delivery.
6.2 Please provide clear delivery instructions within the “Special Delivery Instructions” area of the online checkout. Many of the items on our website are large, heavy and may require special delivery instructions. arrangements. Should your delivery address be in an apartment block, high-rise building, block of units or flats or have restricted access for any reason whatsoever, you must notify us, so that special arrangements can be made
6.3 In instances where, for example, special equipment may be needed or extra labour is required to complete the delivery you may incur an additional charge. We will advise you of any additional charge and you must make payment of this additional charge directly to us.
6.4 If your order contains multiple items, they may be delivered on different days.
6.5 In most cases we expect delivery to have been completed within 3-15 working days (for items that are in stock). For custom made items, an approximate lead-time will be given at the time of order. For custom orders, an estimated lead-time will be given at the time of placing the order.
6.6 Custom made items cannot be ordered through this site. You need to contact us directly at email@example.com. We require a 50% deposit before ordering any custom made items, and the balance paid before delivery.
6.7 Once you receive your items, please check them for damages or faults before signing for them. If there are any issues, you must make a note on the delivery docket and ask the driver to initial your comments. If possible, please take a photo of the fault and get in contact with us so we can arrange for the item to be collected and replaced. You must notify us of any faulty or damaged item within 24 hours of receipt of the goods by phone on 021733099 or email firstname.lastname@example.org. Failure to do so, will mean that any transit insurance policy will be voided. The onus is on you to report any faulty or damaged goods immediately.
7. Payment Options:
7.1 Payment of your purchases can be made as follows:
- Bank Deposit
- Credit Card
7.2 Goods will be despatched once full payment is cleared.
8. Refunds & Returns
8.1 We are unable to refund for “change of minds”, so please choose carefully. Good images and dimensions are on our website, please measure your space, check dimensions and ask questions if you are unsure of anything to do with any item. We will only make, and are only obligated to make, a refund in accordance with our Refunds & Returns Policy (the guidelines for eligibility are detailed in this policy).
- Where your products are damaged in transit;
- Your goods have a manufacturers fault/flaw or damage;
- The incorrect item has been delivered to you.
8.2 We are careful to inspect all goods before they are sent to you. However, if there are any issues with your order please contact us within 24 hours of the delivery of an incorrect or flawed item. We will arrange for the collection of the item. Your replacement item will be delivered to you within the normal delivery time frame for that item (provided it is in stock).
8.3 We will not accept the return of goods that are damaged by you (accidentally or otherwise) or due to natural wear and tear following delivery.
8.4 Any refunds will be provided to you by electronic funds transfer to your nominated account or to the credit card number that was used to make to make you purchase.
9. Cancellation of Order
9.1 You may cancel an order within 12 hours of placing it, and receive a full refund.
10.1 We will meet our responsibilities under the Consumer Guarantees Act 1993. If the items are being purchased for business purposes, the Consumer Guarantees Act 1993 is not applicable.
10.2 Where items are subject to a manufacturer’s warranty, this warranty will also apply. Items will not be covered under warranty for normal wear and tear or for damage caused to them by, amongst other reasons, improper use or cleaning.
10.3 Where we accept a claim, it will be at our discretion as to whether the goods will be repaired, replaced or a refunded.